Privacy Policy

1. Introduction

Pioneer Tower Homes Inc. ("Pioneer Tower Homes," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information gathered through pioneertowerhomes.ca (the "Site"). This Policy is intended to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We may collect the following types of information when you interact with the Site:

• Contact details you voluntarily provide, such as your name, email address, phone number, and the content of your message, when you submit a contact form or email us directly;
• Usage data collected automatically, such as your IP address, browser type, device information, pages viewed, and referring URLs, typically gathered through cookies or similar analytics technologies; and
• Correspondence you send us relating to a project inquiry, partnership, or general question.

If you access the PTH Management resident portal, additional information related to your tenancy or property account is collected and handled by PTH Management under its own operational practices, separate from this Site.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries submitted through the Site's contact form or listed contact channels;
• Provide information about projects, partnerships, and construction management services;
• Understand how visitors use the Site so we can improve its content and performance; and
• Meet legal, regulatory, or contractual obligations.

4. Cookies and Analytics

The Site may use cookies and similar technologies to remember preferences and to gather aggregate analytics about how visitors use the Site. You can control or disable cookies through your browser settings; doing so may affect certain features of the Site but will not prevent you from browsing its content.

5. How We Disclose Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Site (for example, hosting or email delivery providers), under obligations to protect that information;
• PTH Management, where an inquiry is more appropriately directed to resident or property management services; and
• Regulators, law enforcement, or other parties where required by law or to protect our legal rights.

6. Data Retention

We retain personal information collected through the Site only for as long as necessary to fulfill the purposes described in this Policy, or as required to comply with legal, accounting, or reporting obligations.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of the personal information we hold about you, and you may withdraw consent to our continued use of your information where consent was the basis for collection. To make a request, contact us using the details below. We may need to verify your identity before responding.

8. Children's Privacy

This Site is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

9. Third-Party Websites

The Site contains links to third-party websites, including the PTH Management resident portal and Haravale Towns. This Privacy Policy does not apply to those sites, and we encourage you to review their respective privacy policies before providing any personal information.

10. Security

We use reasonable administrative and technical safeguards designed to protect personal information against loss, misuse, and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be indicated by a revised effective date. We encourage you to review this Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact Pioneer Tower Homes:

• Phone: 226-476-1778
• Email: info@pioneertowerhomes.ca

For questions relating to a managed property or resident account, please contact PTH Management at 226-400-6296 or info@pthmanagement.ca.